Institutional accounts with @aksaray.edu.tr extension can be provided for faculties, institutes, departments, units, boards, councils, symposiums, communities, workshops, etc.

How can I open a corporate e-mail account?

For formations such as faculties, institutes, departments, units, boards, councils, symposiums, communities, workshops, etc. in our university, a written request must be made from the management of the affiliated authority to the Information Technologies Department. In the request, it should be stated clearly for what purpose this account will be opened, who will be responsible, contact information of the responsible person and how long it will remain open.

How do I find out the password of my Corporate Email account and are there any rules about the account?

The passwords of corporate e-mails (department, unit, community, etc.) are sent to the account manager by the IT Department. Written or verbal password change requests will not be processed unless the identity information is verified.

What is a quota?
Every email account has a quota. This quota has been determined as 5 GB for all our personnel.

How can I check my quota?
When you log in to your account on the web, you can see your quota information in GB and percentage under your account name at the top right of the screen.

What happens when my quota is full?
When your quota is full, users who e-mail you receive an e-mail that your quota is full and you cannot receive an e-mail. It is important to clean your e-mails in your account regularly in order to use your quota effectively. Do not request quota increase for this.

Do I get a warning when my quota is about to expire?
Yes, when your capacity exceeds 90%, you will receive an e-mail that your quota is almost full.

Corporate e-mail account closing?

Corporate emails are not closed unless you make a written request or specify a closing date.

I want to send mass mail to mailing lists?

The authority to send mass mail to a group (academic or administrative) related to the university has been defined for the users/units determined by the IT Department for security reasons. Send your bulk mail requests to these units.

Who are the authorized units to send mass mail?

Press and Public Relations, General Secretariat, Rectorate and Information Technology Department.

What are the e-mail sending limits?

For security reasons, a user on the system can send to a maximum of 100 e-mail addresses within 30 minutes. During the day, it can send e-mails to a maximum of 2000 addresses in total.

The maximum number of forwarding addresses specified by the user is 300.

The maximum message size is 50MB, 30MB per file as a file attachment and cannot exceed 50MB.

How long does the trash and spam messages hold?

The retention period for both is 30 days.

I'm having trouble sending and receiving mail, what should I do?

We use antispam software for the safe and healthy operation of e-mail traffic. Please contact our department for detailed information.

I get the message "A network error has occurred", what should I do?

If you enter your account password incorrectly, the system will protect itself. After 15 minutes, you will gain access when you try with the correct user information.

Can I change the address of the corporate e-mail account?

In order to change the corporate e-mail account address, the responsible person of the account makes a written application to the Information Technologies Department. If approved by the Information Technologies Department, the user is informed by changing the address by the e-mail manager.